Galaxy T-Mobile Game Bundle Offer
Frequently Asked Questions
Get $100 of in-game credit for use on featured Samsung Galaxy Store games when you buy an eligible Samsung Galaxy.*
*With valid offer claim. Supplies are limited. Terms and conditions apply.
Valid purchase period: 6/21/2019 - 10/31/2019
Redemption period: 6/21/2019 - 11/14/2019
Resubmission deadline: 11/21/2019
Who is eligible to participate in the Galaxy T-Mobile Game Bundle Offer?
I bought a different Samsung product. Am I eligible for this offer?
Can I also register my purchase for another Samsung offer?
What will I receive with my eligible purchase in this offer?
When will I receive my in-game credits?
How do I register for this offer if I purchased an eligible Samsung Galaxy device?
- Download and install the Shop Samsung app on your eligible Samsung Galaxy from the Google Play store.
- Open the Shop Samsung app, tap the “Menu Icon” on top left > select “My Inbox” > tap SEE IF I’M ELIGIBLE for the Galaxy T-Mobile Game Bundle Offer.
- Tap ALLOW when prompted to allow Shop Samsung to make and manage phone calls and access your contacts.
Tap SETTINGS and go to “Ads” and confirm the “Opt out of Ads Personalization” setting is turned off. Please make sure your settings appear the same as the screenshot below.
- Tap REGISTER NOW for the Galaxy T-Mobile Game Bundle Offer.
- Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
- If you are not signed in to your Samsung Account on your device, you will be prompted to sign in. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app.
- Fill out the required information, and if prompted, upload receipt/proof of purchase by 11:59:59 PM ET on November 14, 2019.
How do I redeem my in-game credits?
- After your registration is approved, you can redeem your in-game credits from the Shop Samsung app by tapping the “Menu Icon” on top left > select “My Inbox” > tap VIEW MY STATUS for the Galaxy T-Mobile Game Bundle Offer > select “View Games” or visit samsungpromotions.com/TMOGamingBundle/Redeem directly on your eligible Samsung Galaxy device.
- Once you reach the page, start to download your selected Galaxy Store games. Please make sure you are installing the latest version of the game from the Galaxy Store.
- To ensure credits are allocated appropriately, please allow up to 24 hours for your in-game credits to appear in your account and relaunch the gaming app if previously opened or installed.
How do I make a purchase in the gaming app when my available in-game credit is less than the purchase price?
How do I register if I purchased more than five (5) eligible Samsung Galaxy devices?
The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?
The Shop Samsung app asks me for permission to access my contacts when I tap the Register Now button on the promotion. Why does Shop Samsung need access to this information?
The Shop Samsung app asks me to turn on my Ads Personalization setting. Why does Shop Samsung need this setting turned on?
Can someone else register my offer claim on my behalf?
What kind of proof of purchase will I need to provide to redeem this offer?
- In-Store Purchase: Save your register receipt.
- Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device.
- If you do not have any proof of purchase, you will need to return to the participating retailer and request a proof of purchase that lists which device you purchased as well as its purchase date.
What happens if I purchased my eligible Samsung Galaxy device on Samsung.com or the Shop Samsung app?
Can I register a claim on each qualifying device using the same Samsung Account?
How do I redeem this offer if it was purchased on behalf of a business?
What information do I need when registering my claim?
If I lost my receipt/proof of purchase to the qualifying device purchase, can I still participate in this offer?
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?
What happens if I am having general problems with my claim registration?
What do I do if I registered my information, but I have not received an email or app confirmation within 24 hours?
- From the Shop Samsung app, you can check your registration status from Menu > My Inbox or online here.
- Check your Spam folder (emails will be sent by email@example.com or firstname.lastname@example.org).
- If there hasn’t been an update to your registration status within 48 hours, please contact Customer Support at 1-866-888-5503.