Family Hub and Ring Pro Doorbell Offer
Frequently Asked Questions
Purchase an eligible Family Hub Refrigerator from a participating retailer and receive a free Ring Pro Doorbell.*
Valid Purchase Dates: 7/11/2019 - 8/14/2019
Do I have an eligible purchase?
What is the offer?
When can I expect my Ring Pro Doorbell?
How do I redeem this offer?
- Purchase a qualifying Samsung Family Hub refrigerator from a participating retailer in-store or online between July 11, 2019 and August 14, 2019 and save your receipt. Offer is not valid on purchases made from the following retailers: Costco and Best Buy.
- Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
- Visit samsungpromotions.com/2019FamilyHubRingBundle (“Website”) to access the online Offer claim form.
- Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
- Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, or GIF, format and may not exceed 12MB.
- Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Family Hub and Ring Video Doorbell Pro Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by November 12, 2019 and received by November 22, 2019.
Can I submit for more than one qualifying purchase?
I bought the Samsung Appliance Product from a non-participating retailer, am I eligible for this Offer?
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
What information do I need to submit?
Where do I find serial numbers on my home appliance?
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
What happens if I don’t submit my information online by November 12, 2019?
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
What happens if I’m having problems submitting my claim?
How can I check the status of my claim?
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
- Please be sure to check your Spam folder (emails will be sent by email@example.com)
- If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
- If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.